Refund policy

📦 Return & Refund Policy

Thank you for shopping with us! Each item is custom made to order, which means we cannot accept returns or exchanges due to buyer’s remorse, wrong size, or change of mind. Please review our size charts and product details carefully before placing your order.

✅ Damaged or Defective Items

We want you to love your purchase! If your item arrives misprinted, damaged, or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue.

  • Once verified, we will gladly send you a free replacement or issue a refund.

  • You do not need to return the damaged item.

🚫 Non-Returnable Items

 

  • Wrong size ordered

  • Change of mind

  • Any reason not related to product defect, misprint, or shipping damage

📧 How to Start a Return/Replacement Request

Email us at heartlandbrandingc@gmail.com with:

  1. Your order number

  2. A description of the issue

  3. Photos of the item and packaging

We’ll respond within 1–2 business days to make it right.